Returns & Exchanges
At Avimee Herbal, we strive to ensure your complete satisfaction with our natural beauty formulations. If you receive a damaged or incorrect product, we offer a seamless return and replacement process within 7 days of delivery.
Initiate Request
Contact our customer support team via email or WhatsApp within 48 hours of receiving your order to report any issues or damages.
Provide Documentation
Share clear photos or an unboxing video of the product and packaging to help us verify the condition of the items received.
Quality Inspection
Once your request is submitted, our quality control team will review the details to approve the return or exchange based on our policy guidelines.
Resolution
Upon approval, we will arrange for a reverse pickup or ship a fresh replacement to your address at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing